Pathway to Recovery Training Series
Retail Sales Associate Training
Retail Sales Associate training develops the confidence to handle any customer situation, from handling a wide variety of working conditions to providing superior customer service. Retail Sales Associates develop skills to build a positive reputation for their establishments and contribute to successful store operations. Training covers suggestive selling techniques, merchandising tips, and the best ways to maximize a customer's shopping experience. Training includes: Professionalism; Provide Personalized Customer Service; Monitor Inventory; Maintain Appearance of Department/Store; and Protect Company Assets.
This training is led by an experienced and certified STEC instructor who will guide participants through the curriculum.
Two training streams available:
- Bartender Training only, ideal for employees with limited or no previous experience; and
- Bartender Training with emerit Professional Certification, recommended for experienced employees.
- Retail Sales Associate Training only: none
- Retail Sales Associate Training with emerit Professional Certification: 600 hours work experience in the occupation
emerit national Retail Sales Associate Certification Package (6 hours)
Certification preparation package, National Occupational Standards, written exam and work history verification, and performance review
Service Best (1 hour)
Service Best provides practical and effective tools that help you adopt a pro-active, solution-focused approach to customer service.
Controlling for COVID with Confidence: Thinking Beyond Masks and Hand Sanitizer to Develop Effective Safety Precautions (1 hour)
Health and safety risk assessment; transmission risks for COVID-19; meaningful, effective controls for COVID-19 transmission risk; limitations of less effective controls like PPE, procedures/rules; Risk Assessment worksheet.
emerit Retail Sales Associate national written exam (1 hour)
Proctored certification exam consisting of 125 multiple choice questions based on the National Occupational Standards.
Retail Sales Associate Training: $600.00
Upon successful completion of curriculum, trainee receives a certificate of completion and a record of exam score. The trainee is eligible to qualify for emerit Professional Certification upon subsequent completion of experience verification.
Retail Sales Associate Training with emerit Professional Certification: $710.00
Upon successful completion of curriculum and experience verification as described below, trainee is awarded emerit Professional Certification as Retail Sales Associate and is entitled to use the Tourism Certified Professional (TCP) designation.
Includes National Occupational Standards and Certification Prep Pack, written exam, and work history verification. The required experience for this program consists of 600 hours. Successful candidates will be awarded the Tourism Certified Professional (TCP) designation.
Banner image courtesy of Tourism Saskatoon