Pathway to Recovery Training Series
Housekeeping Room Attendant Training
Well trained Housekeeping Room Attendants mean safe, happy guests. Housekeeping Room Attendant training ensures you pay attention to the little details while performing your general duties efficiently and thoroughly. Training includes all the fundamentals of good housekeeping, as well as resources and tips to become an exceptional Housekeeping Room Attendant and consistently create memorable experiences for guests.
This training is led by an experienced and certified STEC instructor who will guide participants through the curriculum.
Two training streams available:
- Housekeeping Room Attendant Training only, ideal for employees with limited or no previous experience; and
- Housekeeping Room Attendant Training with emerit Professional Certification, recommended for experienced employees.
- Housekeeping Room Attendant Training only: none
- Housekeeping Room Attendant Training with emerit Professional Certification: 750 hours experience in the occupation, obtained in the past three years.
emerit Housekeeping Room Attendant Modules (6 hours)
MODULE 1: GUEST RELATIONS
Lesson 1 — Respond to Guests: Observe house policies when responding to guest inquiries; Provide accurate information about the property and surrounding community; Demonstrate guest room features; Effectively handle complaints; Promptly lend and retrieve property equipment; Provide turn down service; Provide alternatives for guests with allergies or environmental sensitivities; Assist with room transfers
MODULE 2: SAFETY
Lesson 1 — Work Safety: Safety procedures; Observe WHMIS guidelines
Lesson 2 — Observe Emergency Procedures: Observe fire safety procedures; Observe procedures for other types of emergencies
MODULE 3: SECURITY
Lesson 1 — Provide Security for Guests: Protect guest privacy; Follow security procedures; Provide security in guest rooms; Mange keys; Check for discrepancies
Lesson 2 — Handle Items Left by Guests: Handle items left by guests
MODULE 4: CLEANING RESPONSIBILITIES
Lesson 1 — Organize Shifts: Begin shift; Plan shift; Manage cart; Maintain linen room; End shift
Lesson 2 — Perform Core Cleaning Tasks: Use cleaning products, tools and equipment; Clean different surfaces; Handle garbage and recyclables; Monitor for pets
Lesson 3 — Clean Guest Rooms: Enter guest rooms; Clean check-out guest rooms; Clean stay-over rooms; Check vacant guest rooms; Make beds; Clean bathrooms; Clean special areas of guest rooms; Follow guidelines for accepting tips
Lesson 4 — Clean Property Facilities: Clean public spaces; Clean special guest facilities; Clean employee areas
Lesson 5 — Carry Out Rotation Cleaning Duties: Carry out rotation cleaning duties
Lesson 6 — Carry Out Laundry Activities: Carry out laundry activities
Service Best (1 hour)
Service Best provides practical and effective tools that help you adopt a pro-active, solution-focused approach to customer service.
Controlling for COVID with Confidence: Thinking Beyond Masks and Hand Sanitizer to Develop Effective Safety Precautions (1 hour)
Health and safety risk assessment; transmission risks for COVID-19; meaningful, effective controls for COVID-19 transmission risk; limitations of less effective controls like PPE, procedures/rules; Risk Assessment worksheet.
emerit Housekeeping Room Attendant national written exam (1 hour)
Proctored certification exam consisting of 125 multiple choice questions based on the National Occupational Standards.
Housekeeping Room Attendant Training: $620.00
Upon successful completion of curriculum, trainee receives a certificate of completion and a record of exam score. The trainee is eligible to qualify for emerit Professional Certification upon subsequent completion of experience verification.
Housekeeping Room Attendant Training with emerit Professional Certification: $730.00
Upon successful completion of curriculum and experience verification as described below, trainee is awarded emerit Professional Certification as Housekeeping Room Attendant and is entitled to use the Tourism Certified Professional (TCP) designation.
Includes National Occupational Standards and Certification Prep Pack, written exam, and experience verification. The required experience for this program consists of 750 hours, which must have been obtained in the three years prior to requesting the verification. This certification is related to the Housekeeping Room Attendant training products Version 4.0 series.
Banner image courtesy of Tourism Saskatoon