Hotel General Manager, Pathway to Recovery Training Series | Tourism Saskatchewan Industry Website

Pathway to Recovery Training Series

Hotel General Manager Certification Training

Hotel General Manager Certification training places successful candidates among the elite of their profession. Leadership, budgeting and planning, human resource management and the ability to put customer service first make an effective general manager. Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring, evaluating and adjusting all aspects of daily hotel operations. From developing room revenue strategies to monitoring public relations, managing capital projects to creating a guest service culture, effective Hotel General Managers ensure that everything runs smoothly–and generates profit.

This training is led by an experienced and certified STEC instructor who will guide participants through the curriculum.

Two streams available:

  1. Hotel General Manager Professional Certification (CHGM) only; and
  2. Hotel General Manager Dual Certification (CHGM and CHA).

Prerequisite

  1. Hotel General Manager Professional Certification only: Minimum of 5 years in the hospitality Industry with a minimum of 3 years experience as a hotel general manager in the last 3 years.
  2. Hotel General Manager Dual Certification: Previous experience as a Hotel General Manager and previously awarded the American Hotel and Lodging Educational Institute's Certified Hotel Administrator (CHA) designation.

Curriculum

emerit national Hotel General Manager Certification package (6 hours)

Certification Preparation package, National Occupational Standards, written exam and work history verification, and performance review.

MODULE A — OPERATIONS

Manage operations.

MODULE B — HUMAN RESOURCE MANAGEMENT

Manage human resources; Manage within union environment.

MODULE C — GUEST SERVICE

Manage guest service.

MODULE D — BUSINESS MANAGEMENT

Comply with legislation and regulatory requirements; Facilitate operational business planning; Manage finances; Manage suppliers and capital projects.

MODULE E — MARKETING

Monitor marketing activities; Manage sales activities; Manage room revenue strategies; Manage public relations.

MODULE F — LEADERSHIP

Exhibit professionalism; Provide leadership; Demonstrate communication skills.

APPENDIX A — ESSENTIAL SKILLS PROFILE

HOTEL GENERAL MANAGER COMPETENCY FRAMEWORK

STANDARDS DEVELOPMENT PROCESS

CERTIFICATION DEVELOPMENT PROCESS

Service Best for Leaders (1 hour)

Service Best for Leaders provides practical and tested high quality, service leadership techniques to help you become more competent and confident in using the competitive advantage of Service Best.

Controlling for COVID with Confidence: Thinking Beyond Masks and Hand Sanitizer to Develop Effective Safety Precautions (1 hour)

Health and safety risk assessment; transmission risks for COVID-19; meaningful, effective controls for COVID-19 transmission risk; limitations of less effective controls like PPE, procedures/rules; Risk Assessment worksheet.

Workplace Trainer (6 hours)

The Workplace Trainer course helps workplace trainers and supervisors understand the principles of adult learning, how to set and achieve training objectives, how to mentor and coach, and how to evaluate, reward and recognize performance.

emerit Hotel General Manager national written exam (1 hour)

Proctored certification exam consisting of 125 multiple choice questions based on the National Occupational Standards.

Hotel General Manager Professional Certification (CHGM): $2,400.00

Includes National Occupational Standards and Certification Prep Pack, written exam, and performance evaluation. The exam questions are based on the skills and knowledge included in the National Occupational Standards for Hotel General Manager. The required experience for Hotel General Manager certification consists of 5 years in the hospitality industry with a minimum of 3 years as a hotel general manager (or similar role which demonstrates relevant experience against the National Occupational Standards).

Hotel General Manager Dual Certification: $2,365.00

For Educational Institute (EI) Certified Hotel Administrators (CHA) only. This Hotel General Manager certification is awarded to hospitality professionals who have previously been awarded the American Hotel and Lodging Educational Institute's Certified Hotel Administrator (CHA) designation. Successful candidates will be awarded emerit Certified Hotel General Manager (CHGM), giving them two industry recognized professional designations and the recognition they deserve across North America and around the world. Includes emerit Performance Evaluation for Hotel General Manager and confirmation of the candidate's CHA designation. No written exam is required for this certification.

 

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