Industry Q and As | Industry Q and As

QUESTIONS AND ANSWERS

Last updated: March 18, 2020

How can I receive updates from Tourism Saskatchewan?

The Industry Update newsletters and the industry website are the best way to receive the most current information during the COVID-19 situation. Visit industry.tourismsaskatchewan.com/coronavirus-information

How do I contact Tourism Saskatchewan?

Contact information for specific people and departments is available on the industry website.
For general questions and inquiries, send an email to questions@tourismsask.com.

Are the DMO/CMO workshops, HOST Saskatchewan Conference and the Saskatchewan Tourism Awards of Excellence Gala still scheduled for April 1 and 2?

These programs and events are postponed indefinitely. 

How can I update the status of the event I have listed on the Tourism Saskatchewan website?

Send an email to information.updates@tourismsask.com. include the event name and indicate if your event is cancelled or postponed for 2020. If the event is postponed, and you know the anticipated new time frame, let us know.

MARKETING

How will Tourism Saskatchewan adapt its marketing plans to help the tourism industry struggling from the sudden and uncertain impact of the COVID-19 pandemic?

Tourism Saskatchewan is working quickly to reassess planned marketing activities and investments in the 2020-21 fiscal year. Over the last couple of years, Tourism Saskatchewan has invested more resources to build capacity and generate business from long-haul export markets.

The COVID-19 situation will have a significant impact on the Saskatchewan tourism industry. Moving forward, we will refine our strategy and messaging. We recognize that driving shorter-term business, from shorter-haul markets within the province, will best support tourism operators. This will be especially important once restrictions are lifted and people feel comfortable travelling again.

Will Tourism Saskatchewan continue to advertise?

Tourism Saskatchewan ceased advertising spends in the United States and in Canada outside of the province. Messaging across Tourism Saskatchewan’s channels will be assessed to ensure the content and tone is sensitive to the current situation.

Tourism Saskatchewan is working with our federal partner, Destination Canada, to pause international co-operative marketing activities in Germany and the U.K. We will also shift resources towards domestic advertising campaigns, as a collective Team Canada approach, at the appropriate time.

MARKETING AND EVENT FUNDING PROGRAMS


I recently applied for funding from the Marketing & Event Partnership or Event Hosting Program. When will I find out the status of the application?

Applications for both programs are currently being reviewed with official notification expected to be made in mid-April.

My application for the Marketing & Event Partnership or Event Hosting Program involves activities that are to take place in the short-term and may be affected by COVID-19. What should I do?

Time-sensitive activities are being prioritized. Potential funding that relates to events and travel that are being impacted by the COVID-19 situation will be evaluated on a case-by-case basis.


I received past funding for an event or activity that has been cancelled or postponed. Will Tourism Saskatchewan honour the commitment for this event or activity at a later date or for a modified program?

All committed funding commitments made previously will be evaluated on a case-by-case basis. Direct these questions to Nathan Morrison – nathan.morrison@tourismsask.com.

EDUCATION PROGRAMS (STEC)

Can I still take the Serve It Right Saskatchewan (SIRS) course and access my online certificate?

Yes, you can purchase and complete the online course. Go to sirs.ca and login or create an account. Technical support is available Monday to Friday, from 8:30 a.m. to 12 p.m., and 1 p.m. to 4:30 p.m. Call 306-933-5900.

INDUSTRY DEVELOPMENT FUNDING PROGRAMS

Does Tourism Saskatchewan offer any funding programs to assist the industry during this time of closures and low visitor traffic?

Tourism Saskatchewan does not currently have financing programs to assist small business owners affected by the COVID-19 situation. Visit Business Development Canada for funding program information.

Will someone from Tourism Saskatchewan still be able to make a site visit during this time of uncertainty?

It depends. In person visitation will be examined on a case-by-case basis.  Factors we will consider are travel distance, availability of the appropriate Tourism Saskatchewan staff to address the needs of the operator and the current government recommendations that are in place at the time of request.

Will the Tourism Product Diversification and New Market Development Program and the Destination Experience Development Program still be open for application intake in mid-April?

As of now, we are still planning an intake period to run from mid-April to the end of May for both of these programs. New guidelines and application forms are currently in development and will be included online when the program is launched.  

Industry Update newsletters and the industry website are the best way to receive the most current information about our programs. Email information.updates@tourismsask.com to subscribe.

If I apply and receive funding from one of the programs, will I still have to complete the entire project within a defined timeframe?

Yes, projects that receive spring 2020 intake funding will be required to complete the project within 18 months after the contract is signed.

Our community/region has been working on a Community Tourism Plan. With the social distancing restrictions and self-isolation recommendations in place, how should we proceed with our project?

The Community Tourism Planning Guide is full of step-by-step recommendations. The activities and worksheets can be completed by committee members in isolation, before sharing with the group, to keep the momentum moving forward.

PROVINCIAL PARKS

Saskatchewan Provincial Parks and Campgrounds

  • In support of the province wide state of emergency, Saskatchewan Provincial Parks are not open at this time.
  • SaskParks does not encourage visitation. As of March 23, 2020, park facilities closed, meaning there is no access to washrooms, visitor centres, picnic areas, as well as campgrounds and campsites. 
  • While park offices are closed, staff are still available by phone (1-800-205-7070) or email (parks.info@gov.sk.ca) to answer questions..
  • SaskParks urges people to follow social distancing practices and take necessary precautions to reduce the spread of COVID-19.

For more information, visit saskparks.com, call 1-800-205-7070 or email parks.info@gov.sk.ca.

For the most up-to-date information on 2020 reservations and camping season, please click here.

Will provincial parks be open to the public during the COVID-19 situation?

In support of the province wide state of emergency, Saskatchewan Provincial Parks are not open at this time.

For the most up-to-date information on 2020 reservations and camping season, please click here.

How can I contact Saskatchewan Provincial Parks?

Visit saskparks.com, call 1-800-205-7070 or email parks.info@gov.sk.ca.

For the most up-to-date information on 2020 reservations and camping season, please click here.

NATIONAL PARKS

Is Prince Albert National Park and Grasslands National Park open?

No. Parks Canada is calling on Canadians to support the national effort to limit the spread of COVID-19 and stay home. The agency is temporarily suspending all motor vehicle access by visitors at all national parks, national historic sites and national marine conservation areas effective on March 25 until further notice.

All visitor services remain suspended and all visitor facilities remain closed. All parking lots, vehicle services, trails, washrooms, day use facilities, showers, visitor centres and camping facilities, including oTENTiks, yurts and backcountry camping, are closed until further notice. Highways and roadways that pass through Parks Canada places will remain open.

Parks Canada will limit its activities to basic critical operations.

Information is also available on the Prince Albert National Park website.

Prince Albert National Park Information and Q&As - PDF