Tourism Workplace Leadership Conference explores customer experience theme

The 3rd annual Tourism Workplace Leadership Conference took place on June 13 in Regina at the DoubleTree by Hilton Regina Hotel & Conference Centre. The theme Customer Experience: Take the Lead set the tone for the day-long forum that offered practical, progressive human resource strategies to strengthen business and enhance the province’s tourism sector.

A full schedule of speakers and presentations provided delegates will valuable knowledge, inspiration and strategies to deliver on the promise of great customer experiences. In an age of social media and viral videos, the way tourism businesses respond to customer complaints and online reviews matters more than ever.

Andrew Hiltz, 2017 Saskatchewanderer, was the keynote speaker. Hiltz was raised in Coronach, where the spirit and environment would shape his character and fuel his passion for exploration and adventure. He brought a sense of humour and down-to-earth charm to the role of Saskatchewanderer, and made instant connections with people and communities across the province. A natural storyteller, Hiltz pushed boundaries, embraced new challenges and candidly shared his experiences with more than 70,000 followers across Facebook, Instagram and Twitter. 

In his morning keynote presentation, Hiltz treated delegates to some of the highlights from his year as the ultimate tourism customer and some of the special touches that contributed to meaningful, unforgettable moments.

The Tourism Workplace Leadership Conference is intended for mid-level managers, frontline employees, emerit-certified employees or those currently enrolled in certification, and secondary and postsecondary educators.

The 25th annual Tourism Professional Recognition Dinner was held in conjunction with the conference. The dinner honoured new nationally certified tourism professionals and journeypersons, Tourism Ambassador Award recipients and Employers of Choice.